Canon BJC-3000 - Manual (Page 325)

325 Troubleshooting - Before you Call for Help
Checking the printing environment
Check the information on the operating environment such as the name and version number
of your operating system, the amount of memory installed, hard disk capacity and amount
of free space on hard disk and the printer driver version number.
Refer to the following items for more details.
Checking the Windows version and memory capacity
Checking the amount of free space on hard disk
Checking the version number of the printer driver