Dell PowerEdge 2800 - Manual (Page 40)

1. Try using a different CD that you know works properly.
2. Enter the System Setup program and ensure that the drive's IDE controller is enabled. See "Using the System Setup Program" in the User's Guide.
3. Run the appropriate online diagnostic test. See " Using Server Administrator Diagnostics " in "Running System Diagnostics."
4. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
5. Remove and reinstall the diskette/optical drive carrier, making sure it is fully inserted in the system chassis. See Figure 7 -3 .
6. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem is not resolved, see " Getting Help ."
Troubleshooting a SCSI Tape Drive
Problem
l Defective tape drive.
l Defective tape cartridge.
l Missing or corrupted tape-backup software or tape drive device driver.
l Defective optional SCSI controller card.
Action
1. Run the System Setup program and ensure that the secondary SCSI channel is enabled and set to SCSI.
See "Using the System Setup Program" in the User's Guide.
2. Remove the tape cartridge you were using when the problem occurred, and replace it with a tape cartridge that you know works.
3. Ensure that the SCSI device drivers for the tape drive are installed and are configured correctly.
4. Reinstall the tape-backup software as instructed in the tape-backup software documentation.
5. Ensure that the tape drive's interface cable is connected to the tape drive and SCSI controller card, or the external SCSI connector on the system back
panel. See
Figure 2 -2 .
6. Verify that the tape drive is configured for a unique SCSI ID number and that the tape drive is terminated or not terminated, based on the interface
cable used to connect the drive.
See the documentation for the tape drive for instructions on selecting the SCSI ID number and enabling or disabling termination.
7. Run the appropriate online diagnostics tests. See " Using Server Administrator Diagnostics " in "Running System Diagnostics."
8. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
9. Open the system. See " Opening the System ."
10. If the drive is connected to an optional SCSI controller card, check that the card is firmly seated in its connector. See " Installing an Expansion Card " in
"Installing System Components."
11. If the drive is connected to the integrated SCSI controller on the riser card using the optional external SCSI connector on the system back panel, check
the cable connection to the riser card.
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See
your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against
electrostatic discharge.
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See
your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against
electrostatic discharge.