Dell XPS/Dimension XPS Gen 2 - Manual (Page 44)

44
Solving Problems
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.dell.com | support.dell.com
Scanner Problems
NOTE:
Dell does not cover the scanner’s warranty. If you need technical assistance for your scanner,
call the scanner’s manufacturer. See the scanner documentation for the correct phone number.
V ERIFY THAT THE PRINTER IS RECOGNIZED BY W INDOWS® —
1 Click the Start button.
2 Click Control Panel.
3 Click Printers and Other Hardware.
4 Click View installed printers or fax printers.
If the printer is listed, right-click the printer icon.
5 Click Properties, and then select the Ports tab. For a parallel printer, ensure that the Print to the
following port(s): setting is LPT1 (Printer Port). For a USB printer, ensure that the Print to the
following port(s): setting is USB.
R EINSTALL THE PRINTER DRIVER — See the printer documentation for instructions.
C HECK THE SCANNER DOCUMENTATION — See the scanner documentation for setup and troubleshooting
information.
U NLOCK THE SCANNER — Ensure that your scanner is unlocked if it has a locking tab or button.
R ESTART THE COMPUTER AND TRY THE SCANNER AGAIN
C HECK THE CABLE CONNECTIONS —
• If your scanner has a power cable, ensure that the power cable is firmly connected to a working electrical
outlet and that the scanner is turned on.
• Ensure that the scanner cable is firmly connected to the computer and to the scanner.
V ERIFY THAT THE SCANNER IS RECOGNIZED BY M ICROSOFT® W INDOWS® —
1 Click the Start button and click Control Panel.
2 Click Printers and Other Hardware.
3 Click Scanners and Cameras.
If your scanner is listed, Windows recognizes the scanner.
R EINSTALL THE SCANNER DRIVER — See the scanner documentation for instructions.
T2310bk2.book Page 44 Thursday, February 5, 2004 10:00 AM