Dell XPS/Dimension XPS Gen 2 - Manual (Page 37)

Solving Problems
37
A program crashes repeatedly
NOTE:
Software usually includes installation instructions in its documentation or on a floppy disk or CD.
A program is designed for an earlier Microsoft
®
Windows
®
operating system
A solid blue screen appears
Other software problems
C HECK THE SOFTWARE DOCUMENTATION — Many software manufacturers maintain websites with information
that may help you solve the problem. Ensure that you properly installed and configured the program. If
necessary, uninstall and then reinstall the program.
R UN THE P ROGRAM C OMPATIBILITY W IZARD —
Windows XP provides a Program Compatibility Wizard that configures a program so it runs in an
environment similar to non-Windows XP operating system environments.
1 Click the Start button, point to All Programs → Accessories, and then click Program Compatibility
Wizard.
2 In the welcome screen, click Next.
3 Follow the instructions on the screen.
T URN THE COMPUTER OFF — If the computer does not respond to a keystroke or a proper shutdown, press
the power button for at least 8 to 10 seconds until the computer turns off. Press the power button again
to restart the computer. The chkdsk program automatically runs during the start-up process. Follow the
instructions on the screen.
C HECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING
INFORMATION
B ACK UP YOUR FILES IMMEDIATELY — If your computer has a CD-RW drive installed, see the drive’s
documentation for instructions.
E NSURE THAT YOU HAVE NOT MADE AN ERROR WHILE ENTERING DATA — See the program documentation to
ensure that the values or characters you are entering are valid.
C HECK FOR VIRUSES — Use a virus-scanning program to check the hard drive, floppy disks, or CDs.
T2310bk2.book Page 37 Thursday, February 5, 2004 10:00 AM