Dascom T2150 User Guide - Manual (Page 109)

User guide Troubleshooting
99
Problems with the print quality
Problem Corrective action
Print is too pale 1 The ribbon is used up or the ribbon cassette is not correctly fit-
ted. Refer to the section Changing the ribbon cassette ,
(page 16).
2 The printhead to platen gap is not correctly set, refer to the sec-
tion Setting the print head gap , (page 38).
3 For printers with the AGA = ON: Enter a correction value <0.
See the section Setting the print head gap , (page 38).
Smudged print 1 The ribbon is damaged (e.g. frayed). Change the ribbon as de-
scribed in the section Changing the ribbon cassette , (page 16)
2 The printhead gap is too small, increase the gap. See the sec-
tion Setting the print head gap , (page 38).
3 For printers with the AGA = ON: Enter a correction value >0
(correction value 0 to +10). See the section Setting the print
head gap , (page 38) .
Prints undefined characters 1 Check that the interface plug is correctly connected to the com-
puter and to the printer.
2 Check that the proper emulation and the correct character set
(country, CG table or character set) is selected in the Setup
menu.
3 Check the length of the interface cable, see section Interface
specifications , (page 113).
4 Set CX-bid in the advanced menu to Off, see section Bidirec-
tional parallel interface (CX-bid) , (page 88).
5 Check that the printer is properly adapted to the computer (con-
figured). Refer to section The control panel , (page 10). Check
the parameter set in the Setup menu under Settings for inter-
faces (I/O) , (page 53)and if necessary correct it.
The first line is not completely
printed out at the top Check the function FormAdj. Refer to the section First printing
position (FormAdj) , (page 65).
Dots within characters are
missing 1 Check whether the ribbon is damaged, if necessary replace it;
see the section Changing the ribbon cassette , (page 16).
2 Set the correct printhead gap.
3 Check whether the platen is damaged.
4 Check whether the printhead is damaged.
Only use genuine ribbon cassettes. In case of points 3
or 4, please contact your dealer.
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