Sound, music, and video, 106 sound, music, and video, Email can’t be delivered (port 25 timed out) – Apple iPod touch iOS 2.0 User Manual

Page 106: Gal contacts don’t appear, No sound, Song, video, or other items won’t play

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Appendix A

Troubleshooting

Email Can’t Be Delivered (Port 25 Timed Out)

You may need to change the port setting on an outgoing mail server for one of your
email accounts. For information, go to www.apple.com/support/ipodtouch and search
for “I can receive email on iPod touch but can’t send it.”

GAL Contacts Don’t Appear

Check your Microsoft Exchange settings to make sure you’re on the right server. In
Settings, tap “Mail, Contacts, Calendars” and choose an account to display its settings. “

If you’re trying to search for GAL contacts in Contacts, tap Groups and tap Directories
at the bottom of the list.

Sound, Music, and Video

No Sound

Unplug and reconnect the headset. Make sure the connector is pushed in all the

way.
Make sure the volume isn’t turned down all the way.

Music on iPod touch might be paused. From the Home screen tap Music, tap Now

Playing, then tap .
Check to see if a volume limit is set. From the Home screen choose Settings > iPod

> Volume Limit. For more information, see “Music” on page 95.
Make sure you are using the latest version of iTunes (go to

www.apple.com/itunes).

If you are using the optional dock’s line out port, make sure your external speakers

or stereo are turned on and working properly.

Song, Video, or Other Items Won’t Play

The song may have been encoded in a format that iPod touch doesn’t support. The
following audio file formats are supported by iPod touch. These include formats for
audiobooks and podcasting:

AAC (M4A, M4B, M4P, up to 320 Kbps)

Apple Lossless (a high-quality compressed format)

MP3 (up to 320 Kbps)

MP3 Variable Bit Rate (VBR)

WAV

AA (audible.com spoken word, formats 2, 3, and 4)

AAX (audible.com spoken word, AudibleEnhanced format)

AIFF