B: product support, Appendix b product support, If you need further assistance – Toshiba Equium 3100 M User Manual
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Appendix B
Product Support
If you need further assistance
If you have followed the recommendations in this guide and are still having problems, you may
need additional technical assistance.
Before you call
Since some problems may be related to the operating system or the program you're using, it's
important to investigate other sources of assistance first. Try the following before contacting
Toshiba:
q Review the troubleshooting information in your Windows operating system documentation.
q If the problem occurs while you are running a program, consult the program's documentation
for troubleshooting suggestions. Contact the software company's technical support group for
their assistance.
q Consult the dealer from whom you purchased your computer and/
or program. Your dealer is
your best source for current information.
Toshiba's Bulletin Board Service
Toshiba's Bulletin Board Service (BBS) is available 24-hours a day, and is free of charge
to anyone with a PC and a modem. From Toshiba's BBS, you can download files and obtain other
useful information to keep your computer running at peak performance.
Be sure you set your modem to Toshiba's BBS protocol:
Data Bits: 8
Parity: None
Stop Bits: 1
Toshiba BBS addresses
Analogue number:
+49 941-7807-999
ISDN1:
+49 941-7810500
ISDN2:
+49 941-7813131
Internet BBS:
Toshiba Europe internet/
World Wide Web address
Information to gather before you call
To aid Toshiba, make sure you have:
q The computer and any optional devices related to the problem.
q The name and version of the program involved in the problem along with its installation
diskettes or CD-ROM.
q A description of what you were doing when the problem occurred.
q The exact error messages and when they occurred.
q The computer's serial number.