Toshiba Equium 3100 M - Manual (Page 47)

If you do not have a hardware conflict, but think your problem relates to one of the computer's
devices, the first thing to do is run a system verification test. A system verification test confirms
that the factory-
installed devices connected to the computer are working. This includes testing the
memory, disk drives, display, and additional devices you may have connected to the system.
Using Power On Self Test (POST)
If the Power On Self Test (POST) verifies that all components connected to the system are
functional, the computer beeps once, then starts Windows.
If the POST fails
If the POST fails, the computer does one of the following:
q Stops updating the memory counter and does not proceed to display information or messages.
q Beeps once but displays no new messages.
q Displays random characters and does not function normally.
q Displays an error message.
Turn off the computer and make sure all optional devices are connected properly and turned
on. Then, turn on the computer and run the test again. If the test fails a second time, you have
demonstrated that you can reproduce the problem. Contact a trained technician.
Other circumstances
The computer normally beeps at the conclusion of a successful system verification. If the system
speaker is set to Disabled, this beep will not occur.
If the speaker is turned on (enabled) and the system verification completes but you do not hear
a beep, the speaker may be faulty. Though this does not affect the computer's operation, you may
wish to contact your dealer and have it repaired.
If the system verification is successful but the operating system does not load, refer to " Problems
when you turn on the computer ". If all seems correct, treat this problem as a hardware error and
contact your dealer.
If you need further assistance
If you have followed the recommendations in this chapter and are still having problems, you may
need additional technical assistance. Contact your network administrator.
Since some problems may be related to the operating system or the program you are using, it is
important to investigate other sources of assistance first. Try the following before contacting your
network administrator:
q Review the troubleshooting information in your Windows documentation.
q If the problem occurs while you are running a program, consult the program's documentation
for troubleshooting suggestions. Contact the software company's technical support group for
assistance.
q Consult the dealer from whom you purchased your computer and/
or program. Your dealer is
your best source for current information.
Contacting Toshiba
If you still need help and suspect that the problem is hardware- related, Toshiba offers a variety of
resources to help you.
The Toshiba Bulletin Board Service (BBS) can be reached free of charge from any PC with
a modem.
Toshiba's Bulletin Board Service
Toshiba's Bulletin Board Service (BBS) is available 24 hours a day, and is free of charge
to anyone with a PC and a modem. From Toshiba's BBS, you can download files and obtain other
useful information to keep your computer running at peak performance.
Be sure you set your modem to Toshiba's BBS protocol: