Toshiba Satellite A100 (PSAAR) - Manual (Page 123)

User’s Manual 9-8
Troubleshooting
CD-RW/DVD-ROM drive
For more information, refer to Chapter 4, Operating Basics .
Problem Procedure
You cannot access a
CD/DVD in the drive
Make sure the drive’s drawer is securely closed.
Press gently until it clicks into place.
Open the drawer and make sure the CD/DVD is
properly seated. It should lie flat with the label
facing up.
A foreign object in the drawer could block laser
light from reading the CD or DVD. Make sure there
is no obstruction. Remove any foreign object.
Check whether the DVD is dirty. If it is, wipe it with
a clean cloth dipped in water or a neutral cleaner.
See the Media care section in Chapter 4 for details
on cleaning.
Some CD/DVDs run
correctly, but others
do not
The software or hardware configuration may be
causing a problem. Make sure the hardware
configuration matches your software’s needs.
Check the CD/DVD’s documentation.
Check the type of DVD/CD you are using. The
drive supports:
DVD-ROM:
DVD-ROM, DVD-Video
CD-ROM: CD-DA, CD-Text, Photo CD (single/
multi-session), CD-ROM Mode 1,
Mode 2, CD-ROMXA Mode 2
(Form1, Form2), Enhanced CD
(CD-EXTRA), CD-G (Audio CD
only)
Recordable: CD-R, CD-RW
Check the region code on the DVD. It must match
that on the CD-RW/DVD-ROM drive. Region
codes are listed in the Optical media section in
Chapter 2, The Grand Tour .