Toshiba Portege 7140 - Manual (Page 119)

User's Manual Troubleshooting 9-1
Version
5
Last Saved on 20/12/99 04:11
Portege 7140CT User's Manual – 7140_UK.doc – ENGLISH – Printed on 20/12/99 as IM_714UK
Chapter 9
Troubleshooting
Toshiba designed the computer for durability. However, should problems
occur, following the procedures in this chapter can help to determine
the cause.
All readers should become familiar with this chapter. Knowing what might
go wrong can help prevent problems from occurring.
Problem solving process
Resolving problems will be much easier if you observe the
following guidelines:
„ Stop immediately when you recognise that a problem exists. Further
action may result in data loss or damage. You may destroy valuable
problem-related information that can help solve the problem.
„ Observe what is happening. Write down what the system is doing and
what actions you performed immediately before the problem occurred.
If you have a printer attached, print a copy of the screen using PrtSc.
„ Isolate the problem. Using the tools available to you, such as the
troubleshooting tips in this chapter and the diagnostic test program,
TDIAGS
, try to discover the specific actions that caused the problem.
The questions and procedures offered in this chapter are meant as a
guide, they are not definitive problem solving techniques. Many problems
can be solved simply, but a few may require help from your dealer. If you
find you need to consult your dealer or others, be prepared to describe
the problem in as much detail as possible.