Contacting allied telesis, Online support, Email and telephone support – Allied Telesis AT-S86 User Manual
Page 13: Warranty, Returning products, Sales or corporate information, Management software updates
AT-S86 Management Software User’s Guide
13
Contacting Allied Telesis
This section provides Allied Telesis contact information for technical
support as well as sales and corporate information.
Online Support
You can request technical support online by accessing the Allied Telesis
Knowledge Base from the following website:. You can use the Knowledge Base to submit questions to our
technical support staff and review answers to previously asked questions.
Email and
Telephone
Support
For Technical Support via email or telephone, refer to the Allied Telesis
web site: www.alliedtelesis.com. Select your country from the list
displayed on the website. Then select the appropriate menu tab.
Warranty
For hardware warranty information, refer to the Allied Telesis web site:
www.alliedtelesis.com/support/warranty.
Returning
Products
Products for return or repair must first be assigned a return materials
authorization (RMA) number. A product sent to Allied Telesis without an
RMA number will be returned to the sender at the sender’s expense.
To obtain an RMA number, contact the Allied Telesis Technical Support
group at our web site: www.alliedtelesis.com/support/rma. Select your
country from the list displayed on the website. Then select the appropriate
menu tab.
Sales or
Corporate
Information
You can contact Allied Telesis for sales or corporate information through
our we. To find the contact information for
your country, select Contact Us -> Worldwide Contacts.
Management
Software Updates
New releases of management software for our managed products are
available from either of the following Internet sites:
Allied Telesis web site:
Allied Telesis FTP server: ftp://ftp.alliedtelesis.com
To download new software from the Allied Telesis FTP server from your
workstation’s command prompt, you must have FTP client software.
Additionally, you must log in to the server. The user name is “anonymous”
and your email address is the password.