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Troubleshooting, Appendix – Samsung UN32H5500AFXZA User Manual

Page 6

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Troubleshooting

Getting Support

181 Support through Remote Management

182 Finding the Information You Need for Service

There is a problem with the picture

183 Testing the Picture

I can't hear the sound clearly

185 Testing the Sound

I can't see 3D images clearly.

186 Testing 3D Picture Quality

There is a problem with the broadcast.

My computer won't connect.

I can't connect to the Internet.

The Schedule Recording/Timeshift function isn't
working.

Anynet+ (HDMI-CEC) isn't working.

I am having trouble launching/using apps.

My file won't play.

I want to reset the TV.

Other Issues

Appendix

Before Using the Recording and Timeshift Functions

193 Before Using the Recording and Schedule Recording

Functions

194 Before the Using Timeshift Function

Read Before Using 3D Viewing Mode

195 3D Precautions

S-Recommendation Disclaimer

198 S Recommendation with Voice Interaction

198 S Recommendation

Supported Resolutions for 3D Modes

199 HDMI

199 Component

199 Digital Channel

199 Videos/Photos

199 Computer via HDMI Cable.

Read Before Using Voice, Motion, or Face Recognition

200 Voice, Motion, and Face Recognition Precautions

202 Requirements for Using Voice, Motion, or Face

Recognition

Read Before Using Apps

Read Before Using the Web Browser

Read Before Playing Photo, Video, or Music Files

207 Photo, Video, and Music File Use Limitations

207 Compatible Storage Devices for File Transfers

208 Supported External Subtitles

208 Supported Internal Subtitles

209 Supported Image Formats and Resolutions

209 Supported Music Formats and Codecs

210 Supported Video Codecs

Read After Installing the TV

212 Picture Sizes and Input Signals

212 Installing an Anti-Theft Lock

213 Read Before Setting Up a Wireless Internet Connection

Read Before Connecting a Computer (Supported
Resolutions)

214 IBM

214 MAC

215 VESA DMT

Supported Resolutions for Video Signals

216 CEA-861

License

Glossary

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