AMT Datasouth 600 - Manual (Page 50)

48 User Manual
Peel and Present Sensing
Description of Issue Possible Problem Possible Correcting Procedures
Top Cover is not closed. Close Top Cover. Printer prints multiple
labels before pausing
Sensor is not working
properly 1. Clean Present Sensor
2. Recalibrate the Present Sensor. See Maintenance Manual
for procedure.
Printed label has not
been removed. 1. Remove previously printed label.
2. Open and close top cover.
3. If label retract, Clean the Present sensor or recalibrate the
sensor.
Printer does not
Retract the label after
it is taken.
Label backing is not
tight around the Peel
Bar. 1. Properly install the media stock.
2. Make sure to rewind the stock onto the supply roll until
the backing is tight around the peel bar.
Sensor is in the incorrect
position. Verify that the sensor in pointing down to the media stock.
Sensor is dirty. 1. Clean Present Sensor
2. Recalibrate the Present Sensor. See Maintenance Manual
for procedure.
Sensor is not plugged
into main PCB See Maintenance Manual for installation of Peel and Present
option.
Printer Retracts media
only after top cover is
lifted.
Sensor is faulty. Replace sensor and cable. See Maintenance Manual for
Procedure.
Backing of the media is
not tight across the Peel
Bar. 1. Verify Media installation using the Loading Instructions.
2. Make sure following installation that the supply roll is
rewound so that the media is not loose across the Peel
Bar.
Media not retracted and
ready for next print and
label is removed. Open Top Cover.
1. If media reverse feeds and prints the next label, clean the
present sensor.
2. The Present sensor is located on the top cover. With the
Top Cover open, use a Swab dipped in Alcohol to clean
the sensor.
3. Verify that the Sensor is pointing down to the paper.
Does not print the next
label
Printed label not
removed. 1. If the previous label has been removed and the printer
does not reverse, Open and close the top cover.
2. If label retract, Clean the Present sensor or recalibrate the
sensor.
3. If calibrating the Present Sensor does not correct the
problem, then printer may need to be serviced.