AMT Datasouth 600 - Manual (Page 49)

User Manual 47
Description of Issue Possible Problem Possible Correcting Procedures
Dirty printhead 1. Turn off power and open the Top Cover and Printhead
Mechanism.
2. Using an alcohol swab wipe the printhead.
3. Allow the alcohol dry, close the Printhead Mechanism,
close the Top Cover and retry.
Vertical line on all
printed samples. 1. Verify line occurs after pressing the Feed Button.
2. Verify nothing in the paper path is causing the line.
3. If not, replace the Printhead. See Maintenance Manual for
Procedure.
4. If replacing Printhead does not correct issue, replace PCB.
Vertical Streaks on
output
Media Damage Verify there are no nicks or burrs anywhere in the paper path
such as a scratched rail and that the media is not creased.
Communication cable
not attached Verify communication (Serial or Parallel) is attached to both
printer and host.
Printer not turned on Verify Printer’s power switch is in the on position and LEDs
are on.
Host indicates
PRINTER TIME
OUT
Host transmitting out
incorrect port. Verify that host is transmitting out the correct port.
Verify that Windows sending data to the proper location
Incorrect Windows
Driver Verify that the Application is communicating to the correct
printer. Data is sent but no
output.
Incorrect emulation
installed in the printer Verify the application is using PPLA, PPLB or PPLZ
emulation.
Verify the printer has the correct emulation installed. (Use
Printer’s Self test to verify).
If available, put the printer into HEX mode to verify data is
being sent to the printer.
Unprintable location on
label. Verify that area on label is printable. Text cut off at top or
bottom of the label.
Text position too close
to label’s edge. Text need to be at a minimum no closer than 0.1 (1/10
th
) of an
inch to the edge of the label, often called the Quiet Zone.
Adjust text to not print in the quiet zone around the label.
Verify Media stock 1. Change Media with Stock from another unopened box.
2. Verify that Stock is Direct Thermal material.
Verify Printhead
Latches are closed. 1. Open Top cover
2. Press firmly on the Printhead Mechanism and verify that
the right and left latches are locked.
Poor Print Quality
Other Possible
Solutions 1. Verify type of media and ribbons are compatible.
2. Verify ribbon is not being used with direct thermal media.
3. Lower the print speed and adjust print darkness.
4. Verify print head is clean.
5. Verify platen roller is clean.
6. Verify media and ribbons are both loaded as described in
media and ribbon loading sections.
7. Replace print head if print out continues to be streaked or
missing and all of above does not resolve.