AMT Datasouth 600 - Manual (Page 48)

46 User Manual
Description of Issue Possible Cause Possible Correcting Procedures
Media Latches not
closed. Or Media is too
far from the Media
Sensor to be detected. 1. Open the Top Cover.
2. Press firmly on the top of the Printhead Mechanism and
verify the both the right and left latches are locked.
3. Close the Top Cover.
Media Guide not in the
proper position. 1. Verify Media is installed under the media guides.
2. Verify that the right Media Guide is in the proper
Position. The media needs to be snug between the left
and right guides.
Media is not going flat
across the sensor. 1. Verify Media is installed according to the Loading
Instructions.
2. Verify that the right Media Guide is in the proper
Position. The media needs to be snug between the left
and right guides.
3. Rewind the Media stock onto the supply roll until stock is
flat across the sensor.
Media not Calibrated 1. Verify Media is installed according to the Loading
Instructions.
2. Run the Calibration Procedure.
LEDs indicate Media
Out
Media Sensor needs to
be cleaned 1. Turn off the printer and remove the media.
2. Using a Swab dipped in Alcohol clean the Media Sensor.
See User’s Manual for location of sensor.
Media is not Calibrated Run Media Calibration procedure
Media Sensor not
functioning 1. Turn off the printer and remove the media.
2. Using a Swab dipped in Alcohol clean the Media Sensor.
See User’s Manual for location of sensor.
Printer prints a label
then continually feed
labels through the
printer.
Spacing between labels
is incorrect or does not
exist. Verify that the stock matches that of previous roll. If not
contact media supplier.
Media Stock incorrect Verify stock type (Direct Thermal or Thermal Transfer)
If Thermal Transfer Stock, add the appropriate Ribbon.
To Verify stock is Direct Thermal material, heat the material.
If the material turns color (Black) then stock is DT.
If DT media verify that the correct side is next to the print
head.
Verify printer will do a
Self Test 1. Power on the printer while holding the Feed button.
Media installed
incorrectly Verify Media installation using the Loading Instructions.
No communication
with attached host. 1. Send Data from a host system.
2. If LED blinks the printed is physically connected by the
cable.
3. Reset the Printer to Factory Defaults.
No print on Label
Communication
parameters incorrect. Reset the Printer to Factory Defaults. Then verify host and
printer communication parameters.