HP Integrity Superdome 2 Server - Manual (Page 194)

32 Support and other resources
Before you contact HP
Be sure to have the following information available before you call HP:
•
Technical support registration number (if applicable)
•
Product serial number
•
Product model name and number
•
Product identification number
•
Applicable error messages
•
Add-on boards or hardware
•
Third-party hardware or software
•
Operating system type and revision level
HP contact information
For the name of the nearest HP authorized reseller:
•
See the Contact HP worldwide (in English) webpage ( http://welcome.hp.com/country/us/
en/wwcontact.html ).
For HP technical support:
•
In the United States, for contact options see the Contact HP United States webpage ( http://
welcome.hp.com/country/us/en/contact_us.html ). To contact HP by phone:
◦ Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7
days a week. For continuous quality improvement, calls may be recorded or monitored.
◦ If you have purchased a Care Pack (service upgrade), call 1-800-633-3600.
•
In other locations, see the Contact HP worldwide (in English) webpage ( http://
welcome.hp.com/country/us/en/wwcontact.html ).
Subscription service
HP recommends that you register your product at the Subscriber's Choice for Business website:
http://www.hp.com/country/us/en/contact_us.html
After registering, you will receive email notification of product improvements, new driver versions,
firmware updates, and other product resources.
Documentation feedback
HP welcomes your feedback. To make comments and suggestions about product documentation,
send a message to
[email protected] .
Include the document title and manufacturing part number. All submissions become the property
of HP.
Installing HP Insight Remote Support Software
HP strongly recommends that you install HP Insight Remote Support software to complete the
installation or upgrade of your product and to enable improved delivery of your HP Warranty, HP
Care Pack Service or HP contractual support agreement. HP Insight Remote Support supplements
your monitoring, 24x7 to ensure maximum system availability by providing intelligent event
diagnosis, and automatic, secure submission of hardware event notifications to HP, which will
194 Support and other resources