HP Secure Encryption User Manual
Page 67
Troubleshooting 67
Error
Description
Action
Remote key manager
communication failure
Slot X Encryption Failure –
Communication issue prevents
drive keys from being
retrieved. Encrypted logical
drives are offline. System may
not boot.
To troubleshoot, see the Key Manager page in
HP iLO interface.
Incorrect or missing Master
Key on Remote key manager
Slot X Encryption Failure –
Master Encryption Key is
incorrect or not retrieved from
HP ESKM 3.1. Encrypted
logical drives may be offline.
System may not boot.
Correct the problem on the HP ESKM 3.1.
Volume Key decryption failure Invalid Drive Encryption Keys
on HP ESKM 3.1. Encrypted
logical drives may be offline.
System may not boot.
Restore the correct version of the Drive
Encryption Key on the HP ESKM 3.1.
Unable to establish
communication with controller
Communication issue prevents
keys from being retrieved.
Dependent encrypted logical
drives are offline. System may
not boot.
Reset the controller by rebooting the server.
Missing local Master Key
Imported encrypted logical
drives are offline; the matching
local Master Encryption Key is
required. System may not boot.
Use HP Smart Storage Administrator to enter the
local Master Encryption Key.
Controller password failure
All encrypted local drives are
offline due to failure to enter
proper controller password.
Reboot the server and enter the proper
controller password, or unlock the controller
using HP Smart Storage Administrator.
Controller encryption not
enabled
Encrypted logical drives are
present but encryption is not yet
enabled. Encrypted logical
drives are offline.
Use HP Smart Storage Administrator to enable
encryption.
Encryption parameters not set Encryption is enabled for the
controller but the Master
Encryption Key name is not set.
Use Encryption Manager to set the Master Key
name for the controller and reboot.
Controller/logical drive
encryption type mismatch
Key management mode
mismatch between controller
and drives. Dependent
encrypted drives offline.
Use Encryption Manager to match key
management modes. For more information, see
"Importing drives with different Master Keys (on
)".
Encryption failure -
unsupported system ROM
detected
Unsupported system ROM
detected. Encrypted logical
drives may be offline. System
may not boot.
Update the system ROM to a version supporting
encryption.
Encrypted logical drives on
non-encrypting controller
Encrypted logical drives are
offline. Encryption feature is
not available on this controller.
Move drives to a controller with encryption
support or delete the logical drives.
Encryption failure -
unsupported iLO firmware
detected
Unsupported HP iLO firmware
detected. Encrypted drive may
be offline. System may not
boot.
Update HP iLO firmware to a version supporting
encryption.