HP Secure Encryption - Manual (Page 60)

Troubleshooting 60
Troubleshooting
Common issues
Lost or forgotten Crypto Officer password
1. Open Encryption Manager (" Opening Encryption Manager " on page 32 ).
2. Under Accounts, locate Crypto Officer Password. Click Recover Crypto Officer Password.
A new window appears.
3. Do the following:
a. Answer the security question in the Password Recovery Answer field.
b. Enter and then re-enter a new password in the New Password fields.
4. Click OK.
Lost or forgotten controller password
The controller password is used to protect data in the event of a storage system theft. Once enabled, the
controller will not unlock encrypted volumes until the correct controller password has been provided. If the
controller password is lost or forgotten, the controller will remain locked and all encrypted volumes will be
offline and inaccessible.