HP ProLiant DL380 G5 Server - Manual (Page 91)

4. Click OK. When prompted to restart the Management Agents, click Yes.
Insight Manager cannot manage a system
If the Microsoft ® SNMP service was installed after installing the Management Agents for Servers, run Install from the
Management CD, and select Express to automatically update the Management Agents.
Cannot delete the CPQMGMT.CPL file when uninstalling or upgrading
When running Windows ® 2000, close the Control Panel before deleting the
CPQMGMT.CPL
file.
Insight Manager issues
Device not manageable
A black indicator appears for the device on the device list.
1. Verify that the TCP/IP and SNMP services are installed and running under Windows. Check the Services
Control Panel application for status.
2. Verify that Management Agents for Servers are installed and running under Windows. Check the Services
Control Panel application for Insight Agents.
3. Verify that the device community string matches the community string specified in Insight Manager. The device
community string is located in the Networks Control Panel application under Configure SNMP Service. The
Insight Manager community string is set in the Device Setup window from the management console (select
Device Setup from the Task List window). For more information, see “Setting Up SNMP Community Strings” in
the HP Insight Manager User Guide.
NOTE: Community strings are case-sensitive.
4. Verify that network communications with Insight Manager are operational. Invoke the Windows ping command
from an MS-DOS prompt.
5. If the SNMP service was installed after the Management Agents for Servers software, then rerun the Server
Agents setup program. Always install the agent software after the SNMP service.
A majority of buttons for the device are disabled
The System Information Agent is not loaded.
Open the Server Agents Control Panel by double-clicking the icon in the Windows
® Control Panel. Verify that the
System Information Agent is located under the Active Agents.
Missing NIC information
Management Agents for Servers for Windows ® provides full information on NICs if three conditions are met:
• The interface must be bound to the TCP/IP protocol stack. Verify the NIC bindings by entering the Bindings
section of the Network Control Panel application.
• The interface cannot be bound to an intermediate driver (“virtual NIC”) unless the intermediate driver is
specifically supported by the HP NIC Agents. Examples of supported intermediate drivers are HP Network Fault-
Tolerant drivers.
• To include all of the interface statistics, the NIC driver must support the optional NDIS Object IDs (OIDs) for
management information. All HP controllers support these OIDs. For other controllers, contact your hardware
vendor.
Missing drive array physical drive information
The HP Drive Array device driver can provide full information on HP Drive Arrays only when the drives are properly
initialized. All drives currently shipped with HP systems were initialized in the factory. However, if a drive was
replaced because of a hardware failure, or the computer was purchased before this service was provided, these
drives might not be initialized. To initialize the drives, perform the following steps:
1. Shut down Windows ® from the Start menu by selecting Shutdown>Restart.
2. Run HP Diagnostics. If HP Diagnostics is not installed on the hard drive, create an HP diagnostics diskette using
Diskette Builder. Insert the HP Diagnostics diskette into the diskette drive of the monitored system, or run
Diagnostics from the hard drive.
3. Restart the system.
4. At the Main Program menu, select Test Computer.
5. At the next display screen, select View Device List.
Appendix A Troubleshooting 91