HP ProLiant DL380 G5 Server - Manual (Page 88)

Appendix A Troubleshooting
Insight Management Agents for Servers issues
Inability to perform remote reboot on a server from the Management Console
1. Load CPQAGIN.
2. Verify that Remote Reboot is enabled.
3. Verify that Sets are enabled.
Global unique identifiers are the same for all devices when using disk imaging software on servers
Solution 1: If the disk image has not been taken, perform the following steps after installing the Insight Management
Agents on the source machine and capture the image before restarting the Insight Management Agents.
1. Uninstall all Insight Management Agents from one of the devices.
2. Use the disk imaging software to copy the configuration from the device without the Insight Management Agents
installed.
3. Use the disk image to copy to the target devices.
4. Reinstall the Insight Management Agents on all the devices.
Solution 2: If the disk image has already been deployed, perform the following steps to remove the image from each
target device. The following information is divided by network operating systems.
For NetWare:
The Global Unique Identifier information is stored in a 16-byte file on the
SYS:\SYSTEM
subdirectory of the
NetWare server. This file is created and populated with the Global Unique Identifier when HP Systems Insight
Manager performs an SNMP SET command to the NetWare server.
To remove the permanence of the Global Unique Identifier:
a. Delete the file
\SYSTEM\CPQBSSA.CFG
in the NetWare SYS volume.
b. After the file is deleted, restart the Management Agents and HP Systems Insight Manager assigns a new
Global Unique Identifier when the system is discovered.
For Microsoft ® Windows ® NT:
Insight Management Agents create the Global Unique Identifier information in an entry in the Microsoft Windows NT
registry.
To remove permanence of the Global Unique Identifier:
a. Remove the entry:
HKEY_LOCAL_MACHINE\SOFTWARE\Compaq Insight Agent\hostGUID
b. After the entry is removed, restart the Insight Management Agents services. A new Global Unique Identifier
is automatically generated.
When changing the access level, a valid account and password for the System Management Homepage are
accepted, but the Web page indicates that a different account is logged in.
For some browsers, this occurs when pages previously accessed are stored in the cache of the browser (Internet
caching). When accessing these pages again, the browser displays them from the cache, instead of regenerating the
pages. Management HTTP Server does not support Internet caching. To disable Internet caching:
From Microsoft Internet Explorer:
1. Select Tools>Internet Options.
2. Select Settings under the General tab.
3. Select the Every Visit to the page radio button in the “Check for newer versions of the stored pages” section.
For Netscape:
1. Select Edit Preferences>Advanced (expand)>Cache.
2. Under the Compare the page in the cache to the page on the network heading, select the every time I view the
page radio button.
NOTE: Enable cookies in the browser. They are required for security.
Appendix A Troubleshooting 88