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Snmp community string issues, Management agents for servers for windows® issues, Management agents for servers for windows – HP ProLiant DL380 G5 Server User Manual

Page 90: Issues

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d.

Click Reset>OK.

There are known browser issues in the Management Agents for Tru64 UNIX. However, many have been

corrected in later releases. For additional information, see the Management Agents for AlphaServers for Tru64

UNIX Reference Guide.

SNMP community string issues

In NetWare, the community string can be changed through the INETCFG utility. After the community string has

been changed, the administrator must restart the server at a convenient time to have the change take effect. This

restarts the Novell SNMP with the new community string and enables the Web Agent to utilize it.

In Windows

®

NT, if the SNMP community string is changed, the SNMP service does not recognize the change

until the SNMP service is stopped and restarted from the Services Control Panel applet. If the SNMP service is

not stopped and restarted, then the Web Agent is unable to get any SNMP data and the HTML pages do not

contain any data.

Service Pack 4 for Microsoft

®

Windows

®

NT 4.0 enables SNMP community strings with read-only access or no

access to be added to a system. If a read-only or read/write community string has not been defined, then the

Web Agent is unable to get any SNMP data and the HTML pages do not contain any data. Unless a read/write

community string is defined, you do not have write access, even if you log on to the Web Agent as

administrator or operator.

In Windows Server

®

2003, manually configure the community string:

a.

From the Start menu, select Programs>Administrative Tools>Services.

b.

Double-click SNMP Service, and then click the Traps tab.

c.

In the Community Names field, enter a community name string. If a community name already exists, select

it. If one does not exist, enter

public

in the Community Names field, and click Add. The default community

string for Insight Manager is

public.

If a different community string is entered here, it must also be entered

on the management console that is responsible for the system. To change the community string (community

strings are case-sensitive) in HP Systems Insight Manager, see the HP Systems Insight Manager User Guide

section, “Setting Up SNMP Community Strings.”

d.

Under the Trap Destinations list, click Add.

e.

In the IP Host/Address or IPX Address field, enter the IP address of the management console. This address

identifies the management console to receive the alert when the Server Agents detect a significant event.

f.

Click Add>OK.

IMPORTANT:

For Windows Server

®

2003, Windows

®

2000, Windows

®

NT, NetWare 5.1, and

NetWare 6.0 (SNMP Only), enter the Monitor and Control community strings for the device. The Insight

Management Agents and HP Systems Insight Manager use these community strings to communicate with the

OS SNMP service. Without a Control community string, certain operations cannot be performed, such as

clearing the IML or changing agent configuration settings.

In Tru64 UNIX, the SNMP daemon must be stopped and restarted before a change in the SNMP community

string is recognized. To stop and start the SNMP daemon, log in as

root

and use the following commands,

respectively:
# /usr/sbin/snmpd stop
#/usr/sbin/snmpd start

Management Agents for Servers for Windows

®

issues

As a preliminary troubleshooting step, always examine the Windows Event Log by starting the Event Viewer

application. Management Agents for Servers and other installed software log significant events into the Windows

®

Event Log, which might help in diagnosing a problem. Also, always install all HP drivers from the SmartStart CD

before installing the Management Agents for Servers.

Installation issues
Cannot manage an HP 32-Bit SCSI-2 controller

If an HP 32-bit SCSI-2 controller is added to an existing managed server, activate the SCSI Information agent. To

activate the SCSI Information Agent, perform the following steps:

1.

From the Control Panel, run the Management Agents.

2.

Click the Service tab to display the list of active and inactive agents. A SCSI filter monitor is required for

SCSI management.

3.

Select SCSI Information from the list of Inactive Agents, and then click Add to move it to the Active Agents list.

Appendix A Troubleshooting 90


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