HP Color LaserJet CM6030CM6040 Multifunction Printer series - Manual (Page 12)

Install memory ................................................................................................................. 201
Install DDR memory DIMMs ............................................................................ 201
Enable memory ............................................................................................... 204
Enable memory for Windows 2000 and XP .................................... 204
Install an HP Jetdirect or EIO print server card or EIO hard disk .................... 205
Replace the staple cartridge ............................................................................................ 207
Replace saddle stitch staple cartridges in the booklet maker .......................................... 209
Clean the product ............................................................................................................................. 212
Clean the outside of the product ...................................................................................... 212
Clean the touchscreen ..................................................................................................... 212
Clean the scanner glass .................................................................................................. 212
Cleaning the ADF delivery system ................................................................................... 212
Clean the ADF delivery system ....................................................................... 213
Clean the ADF rollers ...................................................................................... 214
ADF maintenance kit ........................................................................................................................ 216
Calibrate the scanner ....................................................................................................................... 217
Upgrade the firmware ....................................................................................................................... 218
Determine the current firmware version ........................................................................... 218
Download new firmware from the HP Web site ............................................................... 218
Transfer the new firmware to the product ........................................................................ 218
Use FTP to upload the firmware through a browser ....................................... 218
Use FTP to upgrade the firmware on a network connection ........................... 219
Use HP Web Jetadmin to upgrade the firmware ............................................. 220
Use MS-DOS commands to upgrade the firmware ......................................... 220
Use the HP Jetdirect firmware ......................................................................................... 221
15 Solve problems
Solving general problems ................................................................................................................. 224
Troubleshooting checklist ................................................................................................ 224
Restore factory settings ................................................................................................... 225
Factors that affect product performance .......................................................................... 225
Control-panel message types ........................................................................................................... 226
Control-panel messages .................................................................................................................. 227
Jams ................................................................................................................................................. 228
Common causes of jams ................................................................................................. 228
Jam locations ................................................................................................................... 229
Clear jams ........................................................................................................................ 229
AREA 1: Clear jams in the output bin .............................................................. 230
AREA 2: Clear jams in the fuser ..................................................................... 232
Clear jams in the duplex area ......................................................................... 236
AREA 5: Clear jams in Tray 2 and the internal paper path ............................. 239
AREA 6: Clear jams in Tray 1 ......................................................................... 242
AREA 7: Clear jams in optional Trays 3, 4, and 5 ........................................... 245
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