HP Insight Management-Software - Manual (Page 166)

To correct this issue:
•
Verify that you can ping from the command line of the VCEM server and log on to the VCM
using the browser.
•
In a redundant environment, verify if the failover between an active and standby VC module
occurs. If so, wait until the failover completes and then perform Systems Insight Manager
rediscovery of Onboard Administrator associated with the VC module.
•
VCEM requires VCM credentials with full privileges to communicate to Virtual Connect Module.
•
Access the VCM CLI:
1.
Telnet in to the VCM using an SSH connection such as SSH Administrator@xxx.xxx.xxx.xxx,
where xxx.xxx.xxx.xxx is the VC Domain IP address.
2. To determine the user name of the external manager account, enter show
external-manager
in the VCM Command User Interface. The status of the external
manager name appears.
For more information, see the HP Virtual Connect Command Line Interface User Guide.
Unable to add an unconfigured VC Domain to a VC Domain Group
If you are unable to add an unconfigured server to a VC Domain Group, verify that the VC Domain
meets the requirements for adding a VC Domain to a VC Domain Group. For more information,
see
“Requirements for adding a VC Domain to a VC Domain Group” (page 31) .
Cannot manage a VC Domain when VC module failover is taking place
VCEM cannot create a VC Domain Group or add a VC Domain to a VC Domain Group when a
backup VC module is discovered or if a failover of a VC module occurred in a redundancy
environment. The following error message appears:
"The VC Domain [VC Domain Name] cannot be managed by VCEM. A possible
cause is that the current state of the VC Domain is unknown. Verify HP
Systems Insight Manager (Systems Insight Manager) is referencing the
primary VC Module. If not, run Systems Insight Manager discovery to
update the reference."
To correct this issue, perform an Systems Insight Manager discovery on the Onboard Administrator
IP address associated with the VC module and perform the VCEM operation again.
VC Domain displays Missing External Manager lock status
If the VC Domain displays a status of Missing External Manager lock icon, the external manager
lock has either been suspended or removed.
To correct this issue with a VC Domain, remove the VC Domain from VC Domain Group, break
the external manager lock and release these MAC, WWN, and serial number address ranges as
follows:
1.
Telnet in to the VCM using an SSH connection such as SSH Administrator@xxx.xxx.xxx.xxx,
where xxx.xxx.xxx.xxx is the VC Domain IP address.
2. To determine the user name of the external manager account, from the VCM command prompt,
enter show external-manager. For this example, assume the user name returned was
xyz
.
3. To disable the account, from the VCM command prompt, enter
set external-manager Username=xyz Enabled=false .
Perform the following:
166 Troubleshooting VCEM