Enww troubleshooting common macintosh problems 139 – HP LaserJet 5200 Printer series User Manual
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The printer driver does not automatically set up your selected printer in Print Center.
Cause
Solution
language code for the language that you are using. Reinstall
the software. See the getting started guide for instructions.
The printer might not be ready.
Make sure that the cables are connected correctly, the printer
is on, and the ready light is on.
The interface cable might be defective or of poor quality.
Replace the interface cable. Make sure to use a high-quality
cable.
A print job was not sent to the printer that you wanted.
Cause
Solution
The print queue might be stopped.
Restart the print queue. Open print monitor and select Start
Jobs.
The wrong printer name is being used. Another printer with the
same or similar name might have received your print job.
Check the printer name by printing a configuration page See
Using printer information pages on page 80
. Verify that the
name on the configuration page matches the printer name in
the Print Center.
An encapsulated PostScript (EPS) file does not print with the correct fonts.
Cause
Solution
This problem occurs with some programs.
●
Try downloading the fonts that are contained in the EPS
file to the printer before printing.
●
Send the file in ASCII format instead of binary encoding.
You are unable to print from a third-party USB card.
Cause
Solution
This error occurs when the software for USB printers is not
installed.
When adding a third-party USB card, you might need the Apple
USB Adapter Card Support software. The most current version
of this software is available from the Apple Web site.
When connected with a USB cable, the printer does not appear in the Macintosh Print Center after the driver is selected.
Cause
Solution
This problem is caused by either a software or a hardware
component.
Software troubleshooting
●
Check that your Macintosh supports USB.
●
Verify that your Macintosh operating system is Mac OS X
V10.1 or later.
●
Ensure that your Macintosh has the appropriate USB
software from Apple.
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Troubleshooting common Macintosh problems 139