HP LaserJet 5200 Printer series - Manual (Page 150)

Troubleshooting common Macintosh problems
In addition to the problems that are listed in Solving general printing problems on page 99 , this section
lists problems that can occur when using a Mac computer.
NOTE: Setup for USB printing is performed through the Desktop Printer Utility. The printer will not
appear in the Chooser.
The printer driver is not listed in Print Center.
Cause Solution
The printer software might not have been installed or was
installed incorrectly. Make sure that the HP LaserJet 5200L PPD is in the following
hard drive folder: Library/Printers/PPDs/Contents/
Resources/.lproj, where “” represents the
two-letter language code for the language that you are using.
If necessary, reinstall the software. See the getting started
guide for instructions.
The Postscript Printer Description (PPD) file is corrupt. Delete the PPD file from the following hard drive folder:
Library/Printers/PPDs/Contents/Resources/
.lproj, where “” represents the two-letter
language code for the language that you are using. Reinstall
the software. See the getting started guide for instructions.
The printer name does not appear in the printer list box in the Print Center.
Cause Solution
The printer might not be ready. Make sure that the cables are connected correctly, the printer
is on, and the ready light is on.
The wrong connection type might be selected. Make sure that USB is selected as the type of connection that
exists between the printer and the computer.
The wrong printer name is being used. Check the printer name by printing a configuration page See
Using printer information pages on page 80 . Verify that the
name on the configuration page matches the printer name in
the Print Center.
The interface cable might be defective or of poor quality. Replace the interface cable. Make sure to use a high-quality
cable.
The printer driver does not automatically set up your selected printer in Print Center.
Cause Solution
The printer might not be ready. Make sure that the cables are connected correctly, the printer
is on, and the ready light is on.
The printer software might not have been installed or was
installed incorrectly. Make sure that the HP LaserJet 5200L PPD is in the following
hard drive folder: Library/Printers/PPDs/Contents/
Resources/.lproj, where “” represents the
two-letter language code for the language that you are using.
If necessary, reinstall the software. See the getting started
guide for instructions.
The Postscript Printer Description (PPD) file is corrupt. Delete the PPD file from the following hard drive folder:
Library/Printers/PPDs/Contents/Resources/
138 Chapter 7 Problem solving ENWW