Step 3: can you print from a program, 96 chapter 7 problem solving enww – HP LaserJet 5200 Printer series User Manual
Page 108
A configuration page does not print.
A blank page prints.
A message other than READY or
PRINTING CONFIGURATION appears
on the control-panel display.
●
Check that all trays are correctly
loaded, adjusted, and installed in
the printer.
●
Using the computer, check the print
queue or print spooler to see if the
printer has been paused. If there
are problems with the current print
job, or if the printer is paused, a
configuration page will not print.
(Press
Stop
and try step 2 in the
troubleshooting flowchart again.)
●
Check that the sealing tape does
not remain on the print cartridge.
(See the getting started guide or the
instructions that came with the print
cartridge.)
●
The print cartridge might be empty.
Install a new print cartridge.
●
Go to
.
Step 3: Can you print from a program?
YES
Go to step 4.
NO
The job will not print.
A PS error page or list of commands prints.
●
If the job will not print, and a message appears on the printer control-
panel display, see
Control-panel messages on page 103
●
Using the computer, check to see if the printer has been paused. Press
Stop
to continue.
●
Check the interface cable connections. Disconnect and reconnect the
cable at the computer and the printer.
●
Test the cable by trying it on another computer.
●
If you are using a parallel connection, make sure that the cable is
IEEE-1284 compliant.
●
To verify that it is not a computer problem, print from another computer
(if possible).
●
Make sure that the print job is being sent to the correct port (LPT1 port,
for example).
●
Check that you are using the correct printer driver. (See
●
Reinstall the printer driver. (See the getting started guide.)
●
Check that the computer port is configured and working correctly. (Try
connecting another printer to that port and printing.)
●
If printing with the PS driver, on the PRINTING submenu (on the
CONFIGURE DEVICE menu) at the printer control panel, set PRINT PS
ERRORS=ON, and then print the job again. If an error page prints, see
the instructions in the next column.
●
The printer might have received a nonstandard PS
code. On the SYSTEM SETUP submenu (on the
CONFIGURE DEVICE menu) at the printer control
panel, set PERSONALITY=PS for this print job
only. After the job has printed, return the setting to
AUTO.
●
Make sure that the print job is a PS job, and that
you are using the PS driver.
●
The printer might have received PS code although
it is set to PCL. On the SYSTEM SETUP submenu
(on the CONFIGURE DEVICE menu), set
PERSONALITY=AUTO.
96
Chapter 7 Problem solving
ENWW