6 troubleshooting, Collecting trace directories – HP Smart Update Manager Version 6.0.0 User Manual
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6 Troubleshooting
Collecting trace directories
HP SUM generates a set of debug trace logs located in the %TEMP%\HPSUM directory on Windows
systems. These files contain internal process and debug information which can be useful in
determining HP SUM failures.
The debug trace files are located under %temp%\hp_sum for Windows. The log files are located
under C:\cpqsystem\hp\log. These files provide the following information and are appended
in each HP SUM session.
HP SUM 5.0.0 and later includes a utility named GatherLogs.bat (Windows) or
Gatherlogs.sh
(Linux) to create a compressed .zip (Windows) or tar.Z (Linux) file with all the
logs. If you need to review the log files, you can run this utility to gather all the logs in one file.
NOTE:
Exit HP SUM before running the GatherLogs utility.
Function
Debug Trace Files
Contains details of the component inventory from the
repositories.
InventoryResults.xml
Includes general settings information of HP SUM such as
Force downgrade or upgrade.
Settings.xml
Includes trace data of repository manager and general
errors if any.
SourceClient.trace
Contains trace data for HP SUM SOAP server sessions.
Hpsumiserver\Hpsumiserver.log
Contains remote trace data for HP SUM SOAP server
sessions.
Hpsumiserver\HpsumserverW32.log
Contains information of the HP SUM SOAP server.
Hpsumiserver\localhpsumsoapserver.log
Contains the data and time for each session has started.
This file is saved in separate directory named with the date.
Sesssion.log
Provides the repository and component information This
directory can be excluded in the trace data when collecting
the trace files.
RepositoryManager
Provides the details of interaction between the Operations
Manager and the remote discovery client. If a discovery
tool fails, it is reported to this trace file and surfaced as a
Discovery Failed
message. This log is target specific.
Provides the interaction between the Operations Manager
and the remote discovery client. If a discovery tool fails, it
is reported to this trace file and surfaced as a Discovery
Failed
message. This log is target specific.
Provides the trace data from operations manager for
specific target.
is the name of the target in the source selections
screen.
Provides general settings information of HP SUM such as
Force downgrade or upgrade for specific target.
Collecting trace directories
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