HP Smart Update Manager Version 6.0.0 - Manual (Page 68)

HP SUM displays the message Ready for deployment while HP SUM is
performing inventory on a node
Solution: Make sure that HP SUM completes an inventory before attempting to deploy updates to
a node.
HP SUM does not display an entire screen
Solution: Change the resolution of a display or browser.
HP SUM displays extra credentials boxes on the Edit Node screen
Solution: Do not use the boxes beneath the Access Level section.
You can edit a node while HP SUM is deploying updates to the node
Solution: Wait for HP SUM to finish deployment before editing a node. Editing a node before HP
SUM finishes deployment might cause issues with the deployment.
HP SUM displays an associated node multiple times
Solution: No action to take. HP SUM lists the associated node each time that it performs inventory
based on the main node.
HP SUM automatically performs inventory on a node after editing the node
Solution: No action. This is a known issue.
Activity screen troubleshooting
HP SUM does not update the Activity screen accurately
Solution: No action. This is a known issue.
VMware troubleshooting
HP SUM displays an inventory error on a VMware node
Solution: Use the following steps to make sure the VMware service is running.
1. Log in to the VMware ESXi shell.
2. Check the provider version, type esxcli software vib list | grep smx.
3. Verify that the provider service is running, type /etc/init.d/sfcbd-watchdog status.
4. Verify that the provider responds to queries, type enum_instances
SMX_SCInstallationService root/hpq
.
5. If you need to restart the service, type /etc/init.d/sfcbd-watchdog restart;
/etc/init.d/sfcbd-watchdog status;
.
Reports troubleshooting
HP SUM does not generate reports for nodes that are offline
Solution: Verify that HP SUM can ping the node.
HP SUM displays only requested reports in CSV and XML format
Solution: No action to take. This is the expected result.
68 Troubleshooting