Alcatel Carrier Internetworking Solutions SpeedTouch Speed Touch Home Asymmetric Digital Subscriber Line (ADSL) Modem - Manual (Page 68)

8 Troubleshooting
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3EC 17058 AAAA TCZZA Ed. 02
8 Troubleshooting
Problem Solution
Speed Touch  Home modem does not
k ( LED l h )
Make sure the STHome modem is plugged in p
work (no LEDs on top light up)
Make sure the STHome modem is turned on
ATMF connection does not work Make sure the cable is securely connected to
ATMFĆ25 connector and that you are using the
correct cable type for your ATM equipment
Ethernet connection does not work Make sure the cable is securely connected to
10BaseĆT connector and that you are using the
correct cable type for your Ethernet equipment
Poor Speed Touch  Home modem
performance
Make sure the STHome modem is installed as
described in the instructions provided in this User
Guide
Make sure the STHome modem has adequate
ventilation. Place the modem on an even,
hard surface. Do not stack books or paper on
the modem.
Make sure inĆhouse wiring is routed away from
possible sources of interference, such as electrical
wiring
Power/Sync LED is constantly green,
but no traffic passes through
Restart the STHome modem
Power/Sync LED remains constantly Red Restart the STHome modem
If the troubleshooting tips listed above have not resolved the
problem, contact your local distributor for assistance.