Milestone XProtect Essential 2014 - Manual (Page 114)

Milestone XProtect ® Essential 2014 Administrator's Manual
www.milestonesys.com 114 Advanced configuration
Error messages Solution/Explanation
Sender unauthorized by Event
Server. Most likely your machine is not on the list of allowed IP
addresses/host names.
Internal error in Event Server.
An Event Server error. Open the Event Server log in Microsoft
Notepad or similar tool. The log is typically located at
ProgramData\Milestone\XProtect Event Server\logs\
Invalid response received
from Event Server.
Response is invalid. Possibly due to port being busy or network
problems. Open the Event Server log in Microsoft Notepad or
similar tool. The log is typically located at
ProgramData\Milestone\XProtect Event Server\logs\
Unknown response from
Event Server.
Response is valid but not understood. Possibly due to port being
busy or network problems. Open the Event Server log in Microsoft
Notepad or similar tool. The log is typically located at
ProgramData\Milestone\XProtect Event Server\logs\
Unexpected error.
Please contact your system provider Milestone Support
(
[email protected] ) for help.
Hardware input event
When you add hardware input events (see "Add a hardware input event" on page 108), some
properties depend on the selected type of input:
Properties available in all XProtect software versions:
Name Description
Enable
Select check box to use selected type of input as an event in
XProtect Essential, and specify further properties.
Event name
Specify a name. Names must be unique, and must not contain any
of these special characters: < > & ' " \ / : * ? | [ ]
Some cameras only support event names of a certain length and/or
with a certain structure. Refer to the camera's documentation for
exact details.
Images from camera
Only relevant if using pre- and post-alarm images, a feature
available for selected cameras only; it enables sending of images
from immediately before an event took place from the camera to the
surveillance system via e-mail. Pre- and post-alarm images should
not be confused the pre- and post-recording feature (see
"Recording" on page 92) particular to XProtect Essential. Lets you
select which camera you want to receive pre- and/or post-alarm
images from.
Number of pre-alarm images
Only relevant if using pre-alarm images, a feature available for
selected cameras only. Specify required number of pre-alarm
images. Allowed number may differ from camera to camera;
allowed range is displayed to the right of the field.