Dwyer TIC - Manual (Page 67)

66
Connection and Download
Real-time transfer
Troubles shooting
When you have any problems in the process of connecting the IR
camera to a computer to use optional real-time software, check
this first.
First, Check the Following
1. Does your computer comply with these requirements?
Ensure the system has a built-in USB port and it comes with
Windows XP preinstalled.
The USB interface is not supported for systems not complying
with the above conditions.
2. Is the camera correctly connected to the computer?
See Page 62 for connection instructions.
3. Is the battery charged sufficiently?
You should use a household power source to power the camera
when it is connected to a computer.
• If the Problem Is Not Mentioned Above
If the USB Driver is not correctly installed, it is possible that Windows is not
recognizing the USB Driver. Please contact your motherboard’s
manufacturer for the latest driver.
The USB2.0 real-time transmission function may not properly work under
some model of motherboard’s chipset. In this case, connect the IR camera
to another computer which is based on the chipset of Intel configuration
or NVidia configuration and try again.