ZyXEL Communications Prestige 310 - Manual (Page 142)

Prestige 310 Broadband Sharing Gateway
Troubleshooting 14-2
14.2 Problems with the LAN Interface
Table 14-2 Troubleshooting the LAN Interface
Problem Corrective Action
Check the 10M/100M LEDs on the front panel. One of these LEDs
should be on. If they are both off, check the cables between your
Prestige and hub or the station. Can’t ping any workstation on the
LAN
Verify that the IP address and the subnet mask are consistent
between the Prestige and the workstations.
14.3 Problems with the WAN interface
Table 14-3 Troubleshooting the WAN interface
Problem Corrective Action
The WAN IP is provided when the ISP recognizes the user as an
authorized user after verifying the MAC address or Host Name or
User ID.
Find out the verification method used by your ISP.
If the ISP checks the LAN MAC Address, tell the ISP the WAN MAC
address of the Prestige. The WAN MAC can be obtained from Menu
24.1.
In case the ISP does not allow you to use a new MAC, you can clone
the MAC from the LAN as the WAN MAC and send it to the ISP
using Menu 2 - WAN Setup.
If the ISP checks the Host Name, enter host name in the system field
in Menu 1 - General Setup when you connect the Prestige to a
cable/xDSL modem.
Cannot get WAN IP from the ISP
If the ISP checks the User ID, make sure that you have entered the
correct Service Type, User Name and Password in Menu 4 - Internet
Access Setup.
Can’t connect to a remote node or
ISP Check Menu 24.1 to verify the line status. If it indicates Down, then
refer to the section on the line problems.