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2 problems with the modem, 3 problems with the lan interface – ZyXEL Communications Prestige 100WH User Manual

Page 122

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Prestige 100WH Internet Access Router

11-2

Chapter 11 Troubleshooting

11.2 Problems With the Modem

Table 11-2.

Troubleshooting a WAN Port Connection

Symptoms

Corrective Action

No modem/TA lights are on while
placing a call

Check if the modem/TA is properly connected to the wall
jack.

11.3 Problems with the LAN Interface

Table 11-3.

Troubleshooting the LAN Interface

Symptoms

Corrective Action

Check if the LAN LED on the front panel of your Prestige is
on. If it is off, then check the cable connecting your Prestige
to that station.

Can’t ping a station on the LAN

Verify that the IP address and the subnet mask in Menu 3.2
are valid for that LAN.