Nortel Networks P0857846 - Manual (Page 78)

P0857846 Issue 02 Norstar-PLUS Modular ICS 2.0 System Coordinator Guide
Transferring calls
Using the transfer feature
Transfer allows you to direct a call to a telephone in your Norstar
system, within the Norstar network, or external to Norstar.
Transferring a call
• Press ƒ‡‚ .
• Call the person to whom you want to transfer the call.
• If you want to talk to the person to whom you are transferring the
call, wait for them to answer, and speak to them before
proceeding.
• When you are ready to complete the transfer, press ® or JOIN .
You cannot use Last Number Redial, Saved Number Redial, a
speed dial code, Priority Call or Ring Again to dial the number for a
transfer.
Depending on how a private network call is routed, it may not always
be possible for the system to return a transferred call to you if the
transferred call is not answered. When transferring a call to a private
network destination, stay on the line until the person to whom you
are transferring the call answers.
You cannot use the Line Pool feature code to access a line pool for
a transfer. To use a line pool, use a programmed line pool button, or
press
∆ and enter a line pool access code.
If you have an auxiliary ringer programmed to ring for calls on an
external line, and you transfer a call on that line without announcing
the transfer, the auxiliary ringer rings for the transferred call.
Transferring external calls
If an external call is transferred to a busy telephone, or not answered
after a few rings, the call automatically rings again at the telephone
from which it was transferred, and the display indicates that the
telephone was busy or that no one answered.
ƒ‡‚