Pitney Bowes J693 - Manual (Page 82)

72 J693
Fault Messages (continued):
Displayed Message Description Possible Solution(s)
"
The printer could
not find the TOF
mark within the
maximum label
length setting or it
found a TOF in an
unexpected place. If media is moving:
1) Press the FEED key. It
may be necessary to re-
calibrate the printer; see
Section 5.2.
2) The Media Sensor may be
out of position. Readjust its
position; see Section 5.0.
3) The media may not be
properly loaded. Reload
media and ensure that the
Media Guide is positioned
properly; see Section 3.1.
4) The label may be longer
than the default value for
maximum length. Check
the Media Settings /
Maximum Label Length;
see Section 4.1.1.
5) The Media Sensor may be
obstructed. Check and
carefully remove any
obstruction (labels, paper
dust, adhesive, etc).
If media is not moving:
The printhead may not be
latched; close and lock the
printhead.
SU
"
The printer has
detected a drop in
the 24-volt power
supply. Try cycling the printer power
‘Off’ and ‘On’. If the fault
does not clear, call for
service.