AltiGen MAXCS 7.5 MaxCommunicator - Manual (Page 86)

80 MaxCommunicator Manual
Troubleshooting IP Connectivity from a Remote
Location
If problems occur connecting to your company’s MAX
Communication Server from a remote location, they may be due
to a failure to connect to your ISP or due to firewalls at your office
preventing direct access to the MAX Communication Server.
As a test, you can choose Run from the Windows Start menu,
then enter
Ping [ENTER]
where is the MAX Communication Server system
you want to connect to. An example of the IP address format is
123.234.231.143
If you do not get a response, contact your LAN administrator for
support.
Also, check to verify that the necessary ports are open.
You have entered an
invalid password.
Please try again.
The password is
incorrect.
Enter your extension
password.
Cannot use “IP
Extension integrated
with IPTalk.”
You tried to log in
with the IP extension
option without being
assigned an IPTalk
License.
Confirm that your extension
is set up as an IP extension
with dynamic IP address
and that an IPTalk License
has been assigned.
The version of
MaxCommunicator
on your desktop is
out of date.
The installed version
of MaxCommunicator
does not match the
version of MAX
Communication
Server on the system
server.
Upgrade MaxCommunicator
to match the current running
version of MAX
Communication Server.
Error Message Description Solution