AltiGen MAXCS 7.5 MaxCommunicator - Manual (Page 85)

MaxCommunicator Manual 79
Trou
ble
s
ho
oting
A
P P E N D I X
A
Errors and Troubleshooting
The following errors may be displayed as login or connectivity
errors.
Error Message Description Solution
MAX
Communication
Server connection
limit has been
exceeded.
No license was found
OR more than
allowed number of
MaxCommunicator
users have
attempted to log on.
Maintain the number of
MaxCommunicator license
keys or add additional
session licensing.
Cannot connect to
AltiLink. Please
check server name
or network
connection.
You are not
connected to MAX
Communication Server .
Check the server field (IP
address or DNS name) by:
1. Pinging the network
server address OR
2. Try using the IP address
of MAX Communication Server
(if using the DNS name in
the server field).
Cannot access voice
mail list while mail
box in use.
Mail box is in use by
the AltiGen Voice
Mail System and is
temporarily
unavailable.
Wait awhile, then try again.
Mail service is
unavailable. Please
check with your
administrator.
Voice mail service is
not enabled on MAX
Communication
Server.
Make sure voice mail
service is started.
Please register
AlpInterface.dll
(regsver32
AlpInterface.dll).
MaxCommunicator
uses this dll to
communicate with
MAX Communication
Server. It should be
registered in user
system.
Re-register this file. Type in
DOS command window,
regsver32 AlpInterface.dll
Change directory to
MaxCommunicator
directory, type regsver32
AlpInterface.dll