AltiGen MAXCS 7.5 MaxCommunicator - Manual (Page 54)

48 MaxCommunicator Manual
Note: If you do not see an extension’s Caller Name and
Number details, your administrator may have blocked
those fields from your view.
The state can be one of the following:
• Idle—the extension is not in use
• Connected—the extension is in use
• Ringing—the phone on the extension is ringing; you can click
the State field to pick up the call at your own extension
• Conferencing—the extension is on a conference call
• Voicemail—the extension is in voice mail
• Auto Attendant—the extension is connected to an auto
attendant
• Holding—the extension is on hold
• Hold Pending—the extension is on hold, and an action is
pending
Calling or Picking Up Calls
If a monitored extension is Idle (green dot) you can click its
Extension field to ring the extension.
If a monitored extension is Ringing (red dot), you can click its
State field to pick up the call.
Viewing the Call History
Click the History tab to view data about handled calls.