ITC VerifyNow System Platelet Reactivity Test - Manual (Page 71)

Page 67 14439.C 03/2013
Troubleshooting - 10
VerifyNow System User Manual | USA
10 Troubleshooting
Occasionally, an unanticipated event occurs which interrupts the operation of the VerifyNow instrument.
The VerifyNow System is equipped to detect events due to system malfunction, adverse environmental
conditions, and variations in operator technique. This section covers the resolution of minor events
that may be experienced during use of the VerifyNow instrument. In most situations, the recommended
recovery consists of removing the affected test device, looking up the displayed code in the following
section, and re-performing the test after correcting the issue. In the event of a major malfunction, please
notify Accumetrics Technical Support.
The instrument reports five different types of events. These include messages, alerts, errors, alarms,
and electronic diagnostics. Figure 10-1 provides an example of an error message and an alert
(attention) message.
Figure 10‑1 Example Alert (Attention) and Error Messages
26-Feb-2012
14:57:00
Use the cleaning device
See User’s Manual
ATTENTION
1
26-Feb-2012
14:57:00
Please refer to the
User’s Manual
ERROR 20
26-Feb-2012
14:57:00
554-38
Enter patient
identification
OK
Look for the event type and
number reported
Follow the Instructions to resolve
the event
Refer to Table 10-1 for instructions on what to do if you experience one of the five events.
Table 10‑1 What To Do When an Unexpected Event Occurs
Event and Description - What it means Resolution – What to do
Message- A message displays when information needs to
be entered or an activity performed before proceeding to
the next step.
Refer to Table 10-2 for solutions.
Attention- Along with this symbol, a message displays
with the word “Attention” followed by a number. These
events may be simple issues that can be easily
addressed by the customer.
Refer to Table 10-3 for solutions
organized by number.
Error- Along with this symbol, a message displays with
the word “Error” followed by a number. Typically these
events occur when the instrument detects an abnormal
condition, and often can be corrected by the customer.
Refer to Table 10-3 for solutions
organized by number.
Alarm- Alarms also produce a constant audible tone.
Along with this symbol, a message displays with the word
“Alarm” followed by a number. Alarms are likely system
problems and, in general, are not serviceable by the
customer.
If one of these alarms should
occur, note the code number
displayed, power off the
VerifyNow instrument and call
Technical Support.