Innotech eServer - Manual (Page 100)

eServer Setup and Site Installation Instructions
Page 100 © Mass Electronics Pty Ltd 2009 Edition 5.0 dated 07/01/2014
5-1 Introduction
This section provides general troubleshooting tips for some of the common problems that may
be encountered during the eServer setup and configuration process. Please contact your IT
department, or nearest Innotech office for further information.
5-1.1 Download and Install Unsigned ActiveX Controls
If the host computer running the eServer software and the client computer are on an isolated
intranet without internet access, the eServer client computer will not be able to download and install
the eServerNativeClient and ActiveX control from the host computer. Therefore you will have to
configure Internet Explorer so that it can download and install unsigned ActiveX controls. You can do
this by following the steps below.
Open Internet Options in Internet Explorer and click on Tools Internet Options. From the Security
tab in the Internet Options window, click on Local intranet and then click on Custom level... as
illustrated below in Figure 5-1.
Figure 5-1: Local Intranet Settings in Internet Explorer
Always consult with the Site IT Administrator for any special requirements needed for a particular IT network
configuration.
IMPORTANT