Inter-Tel CS-5400 - Manual (Page 307)

Voice Processing Features
INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
Integrated Solution Installation Example
Page 289
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Forward & Copy: The voice mail or Record-A-Call message is stored in the mailbox,
and the EM unit converts the file to .wav, attaches it to an e-mail message, and deliv-
ers the e-mail message to the address specified in the mailbox’s E-mail Address field.
Integrated solution is a “one-way” feature. That is, the user cannot reply to the sender of a
voice mail message using e-mail. If a user attempts to reply, the message will be sent to the
Administrator’s E-mail Address instead of to the sender of the voice mail message. The user
should forward the message or send a new message instead of replying.
E-mail messages containing .wav files can be forwarded to other e-mail addresses or stored
on the computer’s local drive, just like any other e-mail message. Or, the .wav file can be
detached from the message and stored on the computer.
The e-mail message sent by voice mail has the following components:
•
To: Contains the recipient’s e-mail address.
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From: Contains the e-mail address of the EM unit. If an E-mail Real Name has been
programmed for the EM unit, it will also be shown on this line.
•
Subject: Contains the line “ Message for MB from
.” If the message is marked priority, the subject line will be preceded by the
word “PRIORITY.” The source of the voice mail message will appear as one of the fol-
lowing:
— MB <number>
— x <extension number>
— The voice mail system
— An unknown caller
— An outside caller at <phone number>
•
Received On: Contains the date and time that the voice mail was received by the mail-
box.
•
Priority, Private, or Certified: If the voice mail message was sent with a delivery
option, the body will contain the line “Message marked CERTIFIED>.” Note that this is for informational purposes only and does not affect the
e-mail message itself. For example, if a voice mail message is marked for certified
delivery, the sender will receive a confirmation when the recipient listens to the voice
mail message using the mailbox. However, the sender will not receive confirmation
when the recipient reads the e-mail.
NOTE
Due to the nature of network connections, the voice messaging software is
designed to handle a network failure gracefully. If the network link from the
EM unit to the e-mail server is down, the EM unit stores the messages in a
queue. If the network is not up in 15 minutes, the EM unit delivers all
pending messages in the queue back to the voice mailboxes and tempo-
rarily disables the e-mail queue until the network is available. This means
that new messages remain in the mailboxes and are not converted to e-
mail messages until the network link is restored.
NOTE
In Outlook Client-based solution, the user can reply to any message from
another mailbox, using the Outlook/Exchange “Reply” or “Reply to All” options.
NOTE
If the message is from an extension ID or a mailbox, the pro-
grammed username will be shown in parentheses after the number,
for example: mailbox 1000 (ADMIN).