Inter-Tel CS-5400 User Manual
Page 160
System Features
INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
Page 142
Accessing the Barge-In Features
2.
Dial the extension number (or press the lit sta-
tion Speed Dial or Mini-DSS
button) of the
endpoint to be monitored. After automatically
connecting to the call, the display shows
MONITORING <extension number>.
3.
While silent monitoring a call, you have the fol-
lowing options:
•
Barge in on the call
•
Return to silently monitoring the call
•
Record the call.
To barge in on a call: Press the
BARGE-IN
menu button or enter the feature code 386
(default). On display endpoints, the display
shows BARGE-IN IN PROGRESS. While on a
call, you can monitor, record, or steal the call
by entering the appropriate feature code or by
pressing the appropriate menu button.
To return to silently monitoring the call: Press
the feature code 386 (default) again or press
the
MONITOR
menu button.
To record the call: Press the
RECORD
menu
button or enter the Record-A-Call feature code
(default is 385). On display endpoints, the dis-
play shows MONITORING <extension num-
ber>. While on a call, enter the appropriate
feature code or press the appropriate menu but-
ton to monitor or steal the call.
To stop recording the call: Enter feature code
385 again or press the
STOP RECORDING
menu button.
To steal a call: press the
STEAL
menu button
or enter the Steal feature code (default is 387).
On display endpoints, the display shows CALL
STOLEN FROM
hunt group member display shows CALL
STOLEN BY <extension number>. When the
supervisor steals a call, it becomes a regular
call. While on the call, enter feature code 385
or press the
RECORD
menu button to record it.
NOTE
Only 6-line display endpoints have the menu buttons mentioned in
these instructions. Users who have endpoints with a 2-line display,
or no display, must use the feature codes to access the Barge-In
features.
MONITORING
EXT 12345
BARGE-IN
STEAL
RECORD
JOIN AND RECORD
MONITORING
EXT 12345
BARGE-IN
STEAL
RECORD
JOIN AND RECORD
BARGE-IN
IN PROGRESS
MONITOR
STEAL
RECORD CALL
CALL STOLEN
FROM EXT 12345
CALL STOLEN
BY EXT 12345
Supervisor Display
Hunt Group Member Display