Inter-Tel CS-5400 User Manual

Communication servers

Inter-Tel CS-5200/5400

Administrator Guide

Communication Servers

This manual is related to the following products:

CS-5200

Table of contents

Document Outline

Front Cover
Quick Reference 1
Quick Reference 2
Title Page
Copyright and Notice
Contents
FCC Regulations
Safety Regulations
Network Security Statement
Document Overview
- Introduction
- “Endpoints” and “Phones”
  - Computer Science Roots
  - Usage in This Manual
- Changes to Issue 1.1
- Intended Audience
  - System Administrator
  - Voice Mail Administrator
- Sections of the Administrator Guide
- Multicultural English References
- Document Navigation Aids
- Inter-Tel Reference Documents
- Hazard Identification and Supplemental Information
  - Hazard Identification Methods
  - Supplemental Information
- Abbreviations and Acronyms
Product Description
- Introduction
- Summary of Hardware and Software Features
- Licensing
- USB Security Key
- Inter-Tel CS-5200
- Inter-Tel CS-5400
- Digital Expansion Interface
- System Capacities
- System Network Capacities
- Voice Processing Systems
- Voice Processing System Applications
- Voice Mail Networking
Administrator Procedures
- Introduction
  - System Administrator Phone Designation
  - Scheduled Delayed Major Resets
- System Administrator Procedures
- Voice Mail Administrator Procedures
- Administrator Programming Planning Sheets
Hardware and Endpoints
- Introduction
- Inter-Tel CS-5200/5400 Communication Servers Chassis
- Chassis Interfaces/Connections
- Modules
- IP Operating Modes
- IP Endpoints
- ITP and SIP Connectivity
- Features Common to IP and Digital Inter-Tel Endpoints
- Digital Endpoints
- Single Line Endpoints
- Optional System Equipment
- Additional Information and Troubleshooting
System Features
- Introduction
- Access to the Features
  - Special Button and Hookflash
  - Message Lamp
  - Speaker Buttons
  - Hold Buttons
  - Dialpad “Hot” Buttons vs. “SPCL Key Required for Feature Code Entry” Flag
  - Feature Codes
  - Trunk Access Codes
  - Endpoint Feature Codes
  - Administrator Feature Codes
  - Diagnostics Feature Codes
  - Extension Numbers
- Attendant Phones
  - Network and Local Primary Attendants
  - One-Attendant or Multiple-Attendant Operation
  - Attendant Recall
- Hunt Groups
  - Hunt Group Call Distribution
  - Hunt Group Call Processing
  - Hunt Groups and Call Forwarding
  - Hunt Group Remove/Replace and Do-Not-Disturb
  - UCD Hunt Groups
  - Supervisor Barge-In
    - Station Monitor Enhancements
    - Accessing the Barge-In Features
  - ACD Hunt Groups
  - ACD Hunt Groups Span Nodes
  - Enabling the Send Camp-On Notifications to Members in DND Flag
  - Programming a Mini-DSS for Agent Wrap-Up
- Trunk Features
  - Caller ID, DNIS, and ANI
  - Inter-Tel Endpoint Displays
  - Single Line Endpoint Displays
  - Outgoing-Access, Allowed-Answer, and Ring-In Assignments
  - Answer Feature Code
  - Automatic Route Selection (ARS)
  - Basic Rate Module (BRM-S)
  - Toll Restriction
  - Class of Service
  - Emergency Call
  - Day and Night Modes
  - Direct Inward System Access (DISA)
    - Security Codes
    - Using DISA
- Inter-Tel Endpoint Features
  - Volume Controls
  - Selectable Ring Tone
  - Default Endpoint Identification on Display
  - “All Transient Displays” Endpoint Flag
  - “DKTS Alternate Transient Display Timer” Endpoint Flag and Timer
  - “Transient Call Indication On Call Answer” Endpoint Flag
  - User-Programmable Feature Buttons
  - Standard/Alternate Keymap Switching
  - Automatic Call Access
  - Music-On-Hold and Background Music
- Multilingual Capability
  - Endpoints
    - Language Selection
    - Secondary Language Selection
  - Trunks
  - Do-Not-Disturb and Reminder Messages
  - Voice Processing System
  - Multi-Language Feature on Network Operation
  - Directories
  - Change Language Feature Code
- Intercom Calls
  - Programming for Private Intercom Calls
    - Ring Intercom Always
    - Handsfree Enable/Disable
  - Endpoint-To-Endpoint Calling
    - Receiving Intercom Calls
    - Placing Intercom Calls
  - Intercom Camp On and Queue Callback
    - Camp On
    - Busy Endpoint Callback Queue
- Station-to-Station Messages
  - Leaving Messages
    - Silent Messages
    - Canceling a Message Waiting Indication
  - Responding to Messages
- Off-Hook Voice Announce (OHVA)
- Outside Calls
  - Placing Outside Calls
  - Receiving Outside Calls
  - On-Hook Monitoring
  - Group Listen Feature
  - Trunk Camp On and Busy Trunk Callback (Queue)
    - Trunk Camp On
    - Busy Trunk Callback (Queue)
  - Account Codes
- Placing Calls On Hold
  - Individual Hold
  - System Hold
  - Consultation Hold
  - Hold Recall
  - Microphone Mute
- Call Waiting
- Call Transfer
  - Feature Codes
  - Transferring Conference Calls
  - Transfer to a System Forward
  - Transfers and Outside Calls
  - Transfer-to-Connect Endpoint Flag
  - Transfer to Ring
  - Transfer to Hold
  - Transfer Recalls
- Call Screening
- Reverse Transfer
- Conference Calls
  - Placing a Conference Call
  - Add Parties to a Conference
  - Exiting a Conference
- Record-A-Call
- Agent Help
- System Forwarding
  - Individual Endpoint Forwarding Points
  - Hunt Group Forwarding Points
  - Handsfree Announce System Forward Option
  - Manual Call Forwarding and System Forwarding
  - System Forward Enable/Disable
  - Unanswered System Forward Calls
- Call Forward
  - FWD Button
  - Forward to an Outside Number
  - Manual Forwarding to Public Network
  - Forward to the Message Center
  - Forward to an Attendant
  - Forward to Voice Mail
  - How to Forward Calls to an Extension or Outside Number
- Speed Dial
  - System Speed Dial
    - Viewing System Speed Dial Numbers
    - Dialing System Speed Dial Numbers
  - Station Speed Dial
- Intercom, Speed Dial, and Feature Code Directories
- House Phone
- Redial
  - Using the Last Number Saved Feature
  - Using the Last Number Dialed Feature
- Redirect Call
- Paging
- Remove from Paging
- Do-Not-Disturb
- Do-Not-Disturb Override
- Remote Programming
  - Endpoint Password
  - Remote Do-Not-Disturb Programming
  - Remote Forward Programming
- Default Endpoint
- Hookflash/Recall
- Reminder Messages
- Record Keeping and Maintenance Features
  - Call Cost Accounting
    - For Estimating Purposes Only
    - Multicative Factor Adjustment
  - Station Message Detail Recording
  - System Error/Message Print
  - Power Fail Bypass Capability
  - Customized System Programming Reports
- Audio Diagnostics
  - Audio Problems
  - Specifying Audio Direction
  - Using Record-A-Call for Diagnostics
  - Collecting Audio Diagnostics Data
  - Using the Audio Diagnostics Feature
  - Responding to the Audio Diagnostics Feature
- Phantom Devices
Voice Processing Features
- Introduction
- Automated Attendant
- Automatic Fax Detection
- Automatic Speech Recognition
- Call Routing Announcement
- Directories
- EM Directories
- E-mail Reader
- Fax-On-Demand
- Record-A-Call
- Scheduled Time-based Application Routing (STAR)
- Voice Mail
- Subscriber Features
- Unified Messaging
  - Version 2.2 Description
    - Level 1
    - Levels 2 and 3
  - Version 2.3 Description
    - Integrated Solution
    - Outlook Client-Based Solution
Voice Processing Prompts
- Default Voice Processing Prompts
  - BVM, EM, and VPU Voice Prompts
  - EM Voice Prompts
Default Feature Codes
Index
- A
- B - C
- D
- E
- F - H
- I
- J - M
- N - O
- P
- Q - R
- S
- T
- U - V
- W - Z
Voice Mail Flowchart
Back Cover