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Product messages, Photo tray problem – HP Photosmart Premium Fax C410 User Manual

Page 194

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Product messages

File messages

General user messages

Paper messages

Power and connection messages

Ink cartridge and printhead messages

Product messages

The following is a list of product-related error messages:

Firmware revision mismatch

Memory is full

Photo tray problem

Photo tray cannot engage

Photo tray cannot disengage

Missing HP Photosmart Software

Firmware revision mismatch

Solution: Contact HP support for service.
Go to:

www.hp.com/support

.

If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: The revision number of the product firmware did not match the revision
number of the software.

Memory is full

Solution: Try making fewer copies at a time.
Cause: The document you were copying exceeded the memory of the product.

Photo tray problem

Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.

Solution 1: Load more paper in the photo tray

Solution 2: Make sure paper is loaded correctly in the photo tray

Solution 3: Remove excess paper from the photo tray

Solution 4: Make sure the sheets of paper are not stuck together

Solution 5: Make sure the photo paper is not curled

Solution 6: Load one sheet of paper at a time

Solution 1: Load more paper in the photo tray

Solution: If the photo tray is empty or there are only a few sheets remaining, load
more paper in the photo tray. If there is paper in the photo tray, remove the paper,

Chapter 12

192

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