Canon PIXMA G620 Printer - Manual (Page 250)

Note
• IJ Network Device Setup Utility allows you to diagnose and repair the network status. •
Select the link below to download IJ Network Device Setup Utility and install it.
Checking Printer Connection Status Using IJ Network Device Setup Utility
See below for starting up IJ Network Device Setup Utility.
For Windows:
Starting Up IJ Network Device Setup Utility
For macOS:
Starting Up IJ Network Device Setup Utility
Cannot Connect to Printer through Wireless Direct
Check1 Check power status of printer and other devices (e.g. computer/smartphone/
tablet).
Turn on the printer or devices.
If the power is already turned on, cycle the power switch.
Check2 Check settings of your device (e.g. computer/smartphone/tablet).
Make sure Wi-Fi is enabled on your device.
For details, refer to the device's instruction manual.
Check3 Print out network settings information.
See "Step1" to "Step5" in Cannot Find Printer on Network/Cannot Printing .
In the printed network settings information, check if the items "2-1 Diagnostic Result" and "2-2 Result Codes"
are not "There is a problem in the settings/environment" and "C-8". If this is the case, the number of connected
printers is too many.
Wireless Direct does not allow more than 5 devices to be connected.
When you want to connect additional devices, disconnect any devices that are not in use before adding them.
Check4 Check that printer is selected as connection for various devices (e.g.
computer/smartphone/tablet).
Select the network name (SSID) for Wireless Direct specified for the printer as the connection destination for
devices.
Check the destination on your device.
For details, refer to your device's instruction manual or visit the manufacturer's website.
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