Canon MAXIFY GX5020 Wireless MegaTank Inkjet Color Printer User Manual
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Printer Does Not Pick Up or Feed the Paper/"No Paper" Error
Check1
Make sure paper is loaded in the specified cassette and rear tray.
Check2
When loading paper, consider the following.
• When loading two or more sheets of paper, align the edges of the sheets before loading the paper.
•
• When loading two or more sheets of paper, make sure the paper stack does not exceed the paper load
•
limit.
However, paper may not feed correctly at the maximum capacity, depending on the type of paper or
environmental conditions (very high or low temperature and humidity). In such cases, reduce the amount of
paper you load at a time to less than half of the paper load limit.
• Always load the paper in portrait orientation, regardless of the printing orientation.
•
• When you load the paper on the rear tray, place the print side facing UP and align the right and left paper
•
guides with the paper stack.
• In the cassette, be sure to load only plain paper.
•
• When you load the paper on the cassette, place the print side facing DOWN and align the right/left/front
•
paper guides with the paper stack.
Check3
Is paper too thick or curled?
Check4
When loading envelopes, consider the following.
When printing on envelopes, see
Loading Envelopes in Rear Tray
, and prepare the envelopes before printing.
Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in
landscape orientation, they will not feed properly.
Check5
Make sure media type and paper size settings match with loaded paper.
Check6
Make sure that there are not any foreign objects in the rear tray.
If the paper tears in the rear tray, see
What to Do When Paper Is Jammed
to remove it.
Remove any foreign objects from the rear tray.
If a foreign object is inside the rear tray, remove it according to the following procedure.
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