Canon MAXIFY GX5020 Wireless MegaTank Inkjet Color Printer - Manual (Page 230)

Network Key (Password) Unknown
Use the Wi-Fi Connection Assistant to diagnose and repair network status.
Select the link below to download Wi-Fi Connection Assistant and install it.
Checking Printer Connection Status Using Wi-Fi Connection Assistant
See below for starting up Wi-Fi Connection Assistant
• For Windows: •
Starting Up Wi-Fi Connection Assistant
• For macOS: •
Starting Up Wi-Fi Connection Assistant
If the problem persists after diagnosis and repair with Wi-Fi Connection Assistant, check the following items.
WPA/WPA2 Key Set for Wireless Router Unknown, Cannot Connect
Setting an Encryption Key
WPA/WPA2 Key Set for Wireless Router Unknown, Cannot Connect
For more on setting up a wireless router, see the instruction manual provided with the wireless router or
contact its manufacturer. Make sure your computer can communicate with the wireless router.
Setting an Encryption Key
Select either WPA, WPA2, or WPA/WPA2.
Make sure your computer can communicate with the wireless router using the settings you have selected.
For more on setting up a wireless router, see the instruction manual provided with the wireless router or
contact its manufacturer.
• Using WPA/WPA2 (Windows) •
The authentication method, Wi-Fi password, and dynamic encryption type must be identical among
the wireless router, the printer, and your computer.
Enter the Wi-Fi password configured on the wireless router.
Either TKIP (basic encryption) or AES (secure encryption) is selected automatically as the dynamic
encryption method.
For details, see If WPA/WPA2 Details Screen Appears.
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