ProSoft Technology MVI56E-DNPNET - Manual (Page 137)

MVI56E-DNPNET ♦ ControlLogix Platform Contents
DNPNET Ethernet Client/Server Communication Module User Manual
ProSoft Technology, Inc. Page 137 of 140
February 13, 2015
5 Support, Service & Warranty
In This Chapter
 Contacting Technical Support ..............................................................137
 Warranty Information ...........................................................................138
5.1 Contacting Technical Support
ProSoft Technology, Inc. is committed to providing the most efficient and effective support
possible. Before calling, please gather the following information to assist in expediting this
process:
1
Product Version Number
2
System architecture
3
Network details
If the issue is hardware related, we will also need information regarding:
1
Module configuration and associated ladder files, if any
2
Module operation and any unusual behavior
3
Configuration/Debug status information
4
LED patterns
5
Details about the serial, Ethernet or Fieldbus devices interfaced to the module, if any.
Note: For technical support calls within the United States, an emergency after-hours answering system allows
24-hour/7-days-a-week pager access to one of our qualified Technical and/or Application Support Engineers.
Detailed contact information for all our worldwide locations is available on the following page.