PLANET NAS-7100 - Manual (Page 66)

Troubleshooting
This chapter lists some common problems, and the solution to them.
Problem 1: The NAS Utility doesn't list any NAS Servers.
Solution 1: Check the following:
• The NAS is installed, LAN connections are OK, and it is powered ON and
startup is complete.
• Ensure that your PC and the NAS are on the same network segment. (If
you don't have a router, this must be the case.)
• Ensure that your PC has the TCP/IP network protocol loaded. In Windows,
this is done by using Control Panel-Network. If an entry for TCP/IP ->
Network card is not listed, use Add - Protocol - Microsoft - TCP/IP to add it.
You then need to select the new entry (TCP/IP -> Network card), click
Properties, and configure the IP Address tab.
• If your LAN has a DHCP Server, you can select "Obtain an IP Address
automatically".
• Otherwise, you must select "Specify an IP Address", and enter values
for IP Address and Subnet Mask. The IP Address range commonly
used is 192.168.0.1 to 192.168.0.254, with a Subnet Mask of
255.255.255.0. (The NAS Server's default IP Address is 192.168.0.2,
with a Subnet Mask of 255.255.255.0). Remember that each device
needs a unique IP Address, and the same Subnet Mask.
Problem 2: The NAS is configured, but I can't find it in Network Neighborhood.
Solution 2 Try using Start - Find - Computer, and enter the NAS Server's name. If this
does not work, use Control Panel - Network to check the following:
• TCP/IP protocol is installed. If not, use Add - Protocol - Microsoft - TCP/IP
to install it.
• Check the network Bindings:
• Ensure the TCP/IP protocol is bound to your Network card (NIC).
Select your Network card, click Properties, and then the Bindings tab.
If TCP/IP is not bound (checked), check it.
• Ensure
the TCP/IP -> Network card entry is bound to the Client for
Microsoft Networks service.
Select the TCP/IP entry for your Network Card, click Properties, and
then the Bindings tab. If Client for Microsoft Networks is not bound
(checked), check it.
• If you don't have a router, check that your IP Address is compatible with
the NAS Server's. This means it needs to be from the same address range
(e.g. 192.168.0.1 to 192.168.0.254) and using the same Subnet Mask (e.g.
255.255.255.0)
• If you DO have a router, check that your Gateway IP Address is set
correctly. Ask your LAN administrator for the correct value.
Problem 3 When I click on an NAS folder icon in Network Neighborhood, I get prompted
for a password.
Solution 3 This can happen in the following situations:
• The Logon name you used on your PC is recognized by the NAS, but the
password is not. Simply enter your NAS password, or make your Windows
password the same as the NAS password.
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