PLANET WSG-404 - Manual (Page 128)

WSG-404 User Guide 128
2.2 Refund A Settled Transaction and Remove The On-demand Account Generated
on PLANET WSG-404
a. To refund a credit card, please log in Authorize.Net. Click Virtual Terminal Select Payment
Method Click Refund a Credit Card Payment/Authorization Information Type
information in at least three fields: Card Number, Expiration Date, and Amount Confirm and
click
Submit .
b. To remove the specific account from PLANET WSG-404, please log in PLANET WSG-404. User
Authentication Authentication Configuration Click the server On-demand User
On-demand User Server Configuration Users List Click Delete on the record with the
account name.
2.3 Find the Username and Password for A Specific Customer
Please log in Authorize.Net. Click Unsettled Transactions Try to locate the specific transaction
record on the “List of Unsettled Transactions” Click the Trans ID number Click Show
Itemized Order Information in the “Order Information” section Username and Password can
be found in the “Item Description” .
2.4 Send An Email Receipt to A Customer
If a valid email address is provided, PLANET WSG-404 will automatically send the customer an
email receipt for each successful transaction via Authorize.Net. To change the information on the
receipt for customer, please log in PLANET WSG-404. User Authentication
Authentication
Configuration Click the server On-demand User On-demand User Server Configuration
Credit Card Credit Card Configuration Client's Purchasing Record Type in information
in the text boxes: “E-mail Header and Description” Confirm and click Apply .
2.5 Send An Email Receipt for Each Transaction to The Merchant Owner
To configure the contact person who will receive a receipt for each transaction, please log in
Authorize.Net. Click
Settings and Profile Go to the “General” section click Manage
Contacts click Add New Contact to Enter necessary contact information on this page
Check the “Transaction Receipt” box Click Submit .